Research indicates that 80-90% of all communication is nonverbal. Michael Grinder’s delineation of the 21 patterns of what one can do with one’s eyes, voices, body (including gestures and location) and breathing is a major break through. What is amazing is that most of the patterns are cross-culturally accurate.
The work suggests that the difference between the science and the art of nonverbal communication is the following: the science is the acquisition of knowledge (i.e., the what of the communication) and a range of nonverbal strategies and intervention to deliver (i.e., the how of the communication) the knowledge. The art is the perception and timing of when to deliver the what and how of the communication.
NEED TO DELIVER A DIFFICULT MESSAGE and retain relationships… Remember the saying ‘don’t shoot the messenger’? This DVD is designed to teach people how to deliver bad news and not get shot! It is a series of steps that are very specific and allow anyone who uses them to maintain relationships while presenting other than good information. This technique is applicable for performance reviews, meetings, presentations or any professional situation that involves conflict or requires negotiation. It is a fun – yet extremely useful – session that involves great learning while they are laughing a lot!
Trainer: Michael Grinder